# FREQUENTLY ASKED QUESTIONS Everything you need to know about Calvis security services ## General Learn about Calvis and how our platform works ### What is Calvis? Calvis is an AI-powered security guard platform that combines vetted human guards with real-time intelligence technology. Businesses access licensed security professionals from our multi-agency network across 40+ US cities, with every guard equipped with an AI copilot for live threat analysis, automated incident reporting, and GPS tracking — delivering 67% faster incident response than traditional security services. ### How is Calvis different from traditional security companies? Calvis eliminates the intelligence gap in traditional security. Traditional companies limit you to their own guards with no real-time data. Calvis provides access to guards from multiple vetted agencies with AI-powered visibility: live GPS tracking, automated incident reports, real-time threat analysis, and centralized management — all with no long-term contracts required. ### Who can use Calvis? Calvis serves anyone needing professional security: businesses, event organizers, property managers, construction companies, retail stores, healthcare facilities, and individuals. Whether you need a single guard for a few hours or a team for ongoing coverage, we can help. ### Are Calvis security guards licensed and insured? Yes, all guards on the Calvis platform are state-licensed, background-checked, and insured through their employing agencies. We verify credentials before any guard is approved to work on our platform. ### How does Calvis vet security guards? Our vetting process includes: state license verification, comprehensive background checks (criminal, employment, reference), drug screening, skills assessment, platform training, and ongoing performance monitoring. Guards must maintain a 4.5+ star rating to remain active. ## Pricing & Billing Understand our transparent pricing and billing process ### How much does a security guard cost? Standard unarmed security guards cost $22-35/hour depending on location and requirements. Armed security ranges $35-55/hour (requires additional state licensing). Event security and specialized services have custom pricing based on complexity. All pricing is transparent with no hidden fees. ### Are there any hidden fees? No. The rate you see includes platform fees, real-time GPS tracking, digital timesheets, incident reporting, and 24/7 support. There are no surprise overtime charges or hidden costs. ### How does billing work? We invoice weekly based on actual hours worked. Digital timesheets with GPS verification provide complete transparency. You can see exactly when guards clocked in and out, their locations during shifts, and any incidents reported. ### Do you offer volume discounts? Yes! Enterprise clients booking 100+ hours monthly receive discounted rates. We also offer custom pricing for multi-location contracts and recurring shifts. Contact our enterprise team for a personalized quote. ### Is there a minimum booking duration? No, we have no minimums. Book security for exactly the time you need, whether it's a few hours or ongoing coverage. ## Services Explore the security services we offer ### What types of security services does Calvis offer? We offer comprehensive security services including: event security, retail/loss prevention, construction site security, corporate office security, residential/HOA security, nightclub and bar security, hospital security, cannabis dispensary security, executive protection, fire watch, and patrol services. ### Can guards be armed? Yes, we provide armed security guards in states where legally permitted. Armed guards have additional licensing requirements and undergo more extensive training. Rates for armed security are typically $35-55/hour. ### Can I book recurring shifts? Absolutely! We support daily, weekly, monthly, and custom recurring schedules. Perfect for ongoing security needs at your facilities. Our platform makes it easy to manage and modify recurring assignments. ### Can I request a specific guard? Yes! If you've worked with a guard before and rated them well, you can request them for future shifts. Our platform tracks your preferences and will prioritize your preferred guards when available. ### Can I book a guard for the same day? Yes. Calvis can deploy licensed security guards in under 24 hours in most markets. Our AI-powered matching system connects you with pre-vetted guards from our agency network, eliminating traditional paperwork delays. Guards arrive briefed and equipped with AI copilot technology for immediate operational readiness. We recommend 48-72 hours advance notice for optimal guard selection. ## Locations & Coverage Find out where Calvis operates ### What areas does Calvis serve? Calvis serves 40+ major US cities including Miami, New York, Los Angeles, Houston, Phoenix, Atlanta, Dallas, San Diego, Philadelphia, Chicago, and many more. Visit calvis.com/locations for the complete list. ### Do you support multiple locations? Yes! We coordinate security coverage across all your locations with centralized billing and management. Our enterprise team will work with you to ensure consistent service quality at each site. ### Are you expanding to new cities? We're continuously expanding our coverage. If your city isn't listed, contact us - we may be able to serve you through our partner network or prioritize expansion to your area based on demand. ### How quickly can you staff multiple locations? We can typically staff multiple locations within 24-48 hours, depending on your requirements. For urgent needs, our operations team works around the clock to fulfill your security staffing requirements. ## Platform & Technology Learn about our technology and features ### What is the AI copilot feature for security guards? The Calvis AI copilot is a real-time intelligence system built into every guard's mobile app. It provides live threat analysis, voice-to-text incident documentation, automated patrol route logging, and instant anomaly alerts. The AI doesn't replace guards — it gives them actionable intelligence so they can respond faster and document more accurately, reducing incident reporting time by up to 80%. ### Can I track my security guard in real-time? Yes! Calvis provides live GPS tracking throughout each shift. You can monitor guard location, clock-in/out times, and patrol routes through our web platform or mobile app. ### What happens if a guard cancels? Our platform has automated re-assignment. If a guard cancels, we immediately search our multi-agency network to find a qualified replacement within 2 hours, ensuring continuous coverage. ### How do incident reports work? Guards create detailed reports using our AI-assisted system with voice-to-text capability. Reports are automatically stored and accessible in your dashboard. You receive instant notifications for any incidents. ### Is there a mobile app? Yes! Calvis has mobile apps for both iOS and Android. Guards use the app for shift management, clock-in/out, and incident reporting. Customers can use the app to book guards, track shifts, and communicate with their security team. ### How do I communicate with my guard during a shift? Our platform includes in-app messaging for direct communication with guards and dispatch. For urgent matters, guards have AI-enhanced voice communication for clear, instant instructions. ## Enterprise Information for businesses with larger security needs ### What's included with a dedicated account manager? Enterprise clients get a dedicated account manager who handles scheduling coordination, invoicing, quality assurance, performance reviews, and serves as your single point of contact for all security needs across locations. ### What industries does Calvis serve? We serve a wide range of industries including property management, retail, healthcare, construction, hospitality, entertainment (bars, nightclubs, venues), cannabis, education, religious organizations, and corporate facilities. ### Can you accommodate custom security requirements? Absolutely. We work with enterprise clients to understand their specific needs, compliance requirements, and security protocols. Our team can create custom training programs and procedures for your guards. ## Still Have Questions? Our team is here to help. Contact us for personalized assistance with your security needs.